Privacy Policy

Information you give us:

• Your account: your name, email address and password (handled by our sign-in provider; we never see your password), an optional profile picture, and an authenticator app if you set up two-step verification.
• Your business profile: name, category, city, province or state, description, website, logo, and the offers and needs you list.
• Marketplace listings and their photos, trade proposals and trade messages, reviews, and the notes, tags, categories and files you add to your transactions.
• Your conversations with BART, and the thumbs up or down you give its replies.

Records the exchange keeps:

• The ledger: every payment, charge, trade settlement, refund, donation, fee and adjustment on your accounts, your balances, your credit limit and its history, and your monthly statements.
• Who did what: the person behind each ledger entry and trade message, and an audit log of every action exchange staff take on a member’s account.
• Notifications we send you inside the app.
• Technical data: the cookies described below, and error reports when something goes wrong in the app.

• To run the exchange: keep your accounts, post payments, charges and trade settlements, apply your fees, and produce your statements and year-end tax summaries.
• To help you trade: list your business in the member directory, suggest members to trade with (matching compares the text of offers, needs, listings and profiles), and answer your questions through BART.
• To keep the exchange safe: verify sign-ins, require two-step verification for exchange staff, limit how often sensitive actions can be repeated, and investigate errors and misuse.
• To support you: your Barter Coach and exchange staff use your account information to help you and to manage credit limits and disputes.

• Other members of the exchange see your directory profile (name, member number, logo, city, category, description, website, offers and needs, number of listings, reviews and whether you are verified), your active listings, and your business’s approximate location (to about 1 km) on the member map.
• A member you trade with sees the trade’s terms and messages, and the payments and charges between your two businesses.
• People on your team see your business’s accounts and records according to their role (owner, admin, member or viewer).
• Your BART conversations are private to you: teammates, coaches and exchange staff cannot read them in the app.
• Your assigned Barter Coach and exchange administrators can see your business’s accounts and records to support you and oversee the exchange. Staff must use two-step verification, and their actions are logged. Staff notes about a member are visible to staff only.

We use these providers to run the app; each receives only what its job needs:

• Supabase: our database, sign-in and file storage (logos, pictures, listing photos and transaction files).
• Vercel: hosting for the web app.
• Anthropic (Claude): writes BART’s replies and your weekly recap from your question and the account information BART looks up to answer it.
• Google: Gemini turns the text of listings, offers, needs and business profiles into the numbers matching compares; Google Maps shows the member map when you open it; Google sign-in, if you choose it.
• Sentry: error monitoring. When it is on, it receives error reports and, for a share of visits, a replay of the page layout with all text masked and images blocked.

• The app is served over HTTPS only.
• The database checks, on every request, that you belong to the business whose records you ask for, and your role decides what you can change.
• Credits move only through the ledger’s own database functions; ledger entries cannot be edited or deleted, and a correction is a new entry.
• You can add an authenticator app under Settings › Security; exchange staff must use one.

BarterMax uses only the cookies it needs to work:

• Sign-in cookies that keep you signed in.
• A cookie that remembers which business you are working in, if you belong to more than one.
• A cookie that remembers whether the sidebar is expanded.

• Update your name and picture under Settings › Profile, and your business under Settings › Business profile and Offers & needs.
• Download your transactions as CSV, and your statements as PDF or CSV, at any time (Settings › Export & account, Reports › Statements).
• Ask for a copy of the personal information we hold about you, or for a correction, by emailing support.
• Ask your Barter Coach or support to close your account.